Immediate communication: An efficient, highly trained member of the Lexicon staff will answer your phone call or e-mail, and will understand immediately what you require and when you need it delivered. Lexicon is open for business every single working day of the year.
Rapid response: Within no more than 24 hours of your request for a quote, our staff will advise you of the estimated cost of your project and explain details of how it will be completed.
Punctual delivery: At the time and on the date delivery has been agreed, a member of our team will contact you to notify you that the translation is ready. We never need reminders; we never make excuses; we understand the value of our clients' time, and we never underestimate their intelligence.
Flexibility: Lexicon is always ready to undertake contractual commitments, and to respond to the requirements of the Procurement Departments of its larger clients.
Adapting to client needs: Working with clients regularly over long periods of time, our translators seek to adjust their translations to the client's own preferred style, familiarizing themselves with and using the special terminology of the client's area of activity and its preferred in-house vocabulary.
Business ethics: A good translation agency doesn't always say 'yes' to every job it is offered. It doesn't undertake translations it won't be able to do properly, either because it lacks the necessary resources or has no translators with the right specialist knowledge, or because there is insufficient time to do the job well. This means that when our staff say 'yes' to your job, you can be confident that it will be done to the highest standard and delivered on time.
